TERMS AND CONDITIONS

Weather for Time for of bodysuits, crop tops and tops is 15 business days from the day of delivery of the products.

These items must be in perfect condition, not present any type of stain, have no traces of use of deodorants or makeup, no smell of cigarettes, liquor, perfume or anything else that is not characteristic of the garment, not be worn or washed; Also, the garments must be complete, with the labels and tags still on and in their original packaging. LOVE CULTURE reserves the right to accept changes and returns with prior analysis of the products.

For purchases made by non-face-to-face means, (website, whatsapp or social networks), you can make your request for an exchange, return or guarantee only at our main headquarters located in Medellín neighborhood Laureles in the Carrera 81 #36-04 second floor or through the Love Culture contact center telephone number 317 854 2720. You must provide the purchase invoice or the identification number of the person who made the purchase and the date.

If the purchase is made at the Poblado, Envigado or CC Metrópolis point of sale, the exchange must be made at the respective physical store.

Shipping values ​​must be assumed by the customer (except in the case of warranty).

In case of approval of change, LOVE CULTURE will communicate with the client to establish parameters to follow for the change and that it is mutually agreeable and easy for both parties.

Exchanges for lower value products: LOVE CULTURE reserves the right to refund the money, consequently, if you intend to exchange for a product of lower value, you must purchase an additional one to complete the money you initially paid.

Exchanges for higher value products: money will be charged for the difference between the new product (higher value) and the product initially purchased (lower value).

The term of the guarantee is 30 calendar days from the moment the garment is delivered. The product will be reviewed by our quality department and we will respond within 10 business days. If the garment allows repair, it will be repaired, or otherwise it will be exchanged. If it cannot be replaced, the money will be refunded.

The product should have been used and washed in accordance with the instructions on the label or instructions for use.

It is not necessary for the product to have labels.

To receive the garment, it must be clean, and without any type of modification.

The following conditions are not grounds for warranty: Damage caused by natural wear and tear, excessive or inadequate use or washing, mistreatment such as scratches and alterations by chemical products.

If the guarantee request is not accepted after being evaluated by the quality department due to lack of compliance with the conditions indicated above, the client will be informed to coordinate the shipment of the garment again; In this case, it will be sent with freight collect to the delivery address where it must be paid to the transport company at the time of receiving the product.

BEFORE CARRYING OUT A QUALITY CLAIM PROCEDURE, WE INVITE YOU TO CONSULT THE MOST COMMON REASONS FOR REJECTION OF APPLICATIONS:

• The time limit of thirty (30) days after the purchase was delivered to make the claim was exceeded.
• Failure to follow the washing and care instructions for the garment.
• Use of chemicals or bleach in washing.
• Faded by drying directly in the sun.
• Garment altered or modified by the client and therefore its last was affected.
• Normal wear of the garment.

In accordance with the right of withdrawal enshrined in the Consumer Statute, law 1480 of 2011 in its article 47, the maximum term to exercise the right of withdrawal is 5 business days from the delivery of the product.

Only applies to non-face-to-face purchases (website, WhatsApp or social networks)

For in-person purchases (physical points of sale) not The right of withdrawal applies. Only changes and guarantees.

In case all the mentioned conditions are met, LOVE CULTURE will return the total amount paid, without making any discounts or withholdings, and the term may not exceed 30 calendar days from the moment in which the right of withdrawal was exercised.

By accessing and using the website www.loveculture.com.co you accept that you are subject to the terms and conditions and all laws applicable to electronic commerce.

LOVE CULTURE has full intellectual property of any content that is downloaded, reproduced, printed, redistributed or saved from its website, social networks or other allies.

All content, including photographs, videos, graphics, and site design, are the intellectual property of LOVE CULTURE and is intended for its users' personal use and in no case commercial.